Essential Information

TAFE New England is here to support you through every step of your learning journey.  If you have any concerns or questions at any time, about any facet of your course or learning experience at TAFE New England, we want to help.  There are several essential links and documents below, but if you don't find what you need, please contact our Customer Support Centre on 1800 448 176.

TAFE NSW Fees Information

Smart and Skilled Details

Student Information Guide

Every students guide to assessment

TAFE NSW website

VET FEE Help

DEC Website Privacy Policy 

Information Access

TAFE New England GREP Agency Report 2014-2015 

Pesticide Use Notification Plan

Consumer Protection, Feedback and Complaints

Consumer Protection Policy     Consumer Protection Strategy    Complaints Handling Guide   

Consumer Complaint, Suggestion and Feedback Form              

Feedback is important and at TAFE New England are committed to resolving your complaint as fairly and as quickly as possible. 

If you have a complaint or suggestion about any aspect of your course or TAFE New England, you should talk to someone about it as soon as the situation arises. In the first instance we recommend you discuss the situation with the people who are directly involved and give them the opportunity to respond.  If you then feel that your situation or complaint has not been dealt with, you can contact the Office of the Institute Director to investigate the issues or opportunities you have raised.

Please contact the Office of the Institute Director here. You can also contact Robyn Hughes, Manager Enterprise Risk and Executive Business (Consumer Protection Officer) direct 02 67 682212.

If you would like to know more about our process and procedures for handling complaints you can download our Consumer Protection Policy, the Consumer Protection Strategy and our Complaints Handling Guideline. The Complaints Handling Guideline provides detail on how we will investigate your complaint and gives you assurance that your complaint will be investigated and responded to in a timely manner.

Testamurs

Course completion - Testamurs

Testamurs are formal documents which certify that you have successfully completed your course. They are posted to the address listed on your enrolment form. If you want a replacement testamur, you must complete an Application for Replacement Testamur/Confirmation of Award Form and pay a fee to Customer Support at the campus where you studied. TAFE New England reserves the right to revoke or cancel a testamur if it is subsequently established that the quality assurance process has not been fully applied. This includes, but is not limited to, inadequate assessment, false or misleading assessment documentation and administrative errors in issuing the testamur or establishing eligibility of the qualifications and competencies. You will be notified in writing of the proposed action, and invited to provide a written response where relevant.

Course results - Transcripts

Transcripts of your academic record are posted to you.  Transcripts are valuable because they show the names and results of all of the units you have enrolled in.  Your results, including a report to the employer if you are an apprentice or trainee, will be withheld if you have any student or course fees or library fines outstanding or if you have been excluded from a TAFE NSW Institute or campus.  You are able to view your results on the TAFE NSW Student Portal at https://www.tafensw.edu.au/logins.

It is important to note you will only receive your testamur and transcript at the completion of your studies when:

• You have a USI (and are not exempt)
• You have paid your Student fees, including any Course Related Charges

How long does it take for me to receive my Graduation Certificate?

TAFE NSW has 10 Institutes and 150 campueses and each course can run at different times.  If you are concerned with the status of your certificate, please contact your course Head Teacher.

To recover a lost certificate:

• For current/recent students please log into your Learner Portal to order.
• For past students, please fill out a Replacement Testamur/Confirmation of Award Form and send to our Customer Support Team at the Campus you graduated from or call our friendly Customer Support Staff on 1800 448 176.

Website Accessibility

TAFE New England is committed to a continuous improvement process regarding website accessibility. Below is an outline of the steps we have taken with this website to ensure we achieve this.

Images
Every image conveying information uses ALT attributes to describe the image in text format, enabling screen readers to read it.

Text sizing
The text size can be changed using standard browser tools. Options for changing text size:
For Internet Explorer and Firefox: Hold down the CTRL key and roll the mouse wheel forward or backward to increase or decrease font size; or hold CTRL key and click on + or – key. Resize font by clicking on AA on the bottom of each page within the site.

JavaScript
All pages are usable when scripts, applets, or other programmatic objects are turned off or not supported.

Downloads/PDFs
If you don't have software/plug-in to display PDF documents, you can use Adobe conversion online tools or download and install Adobe Acrobat Reader.

Other ways for you to improve your access to this site
This site is designed for most Internet Explorer and Firefox browsers, and it is best viewed using Internet Explorer 8 or higher, and Firefox 3.6 or higher. Information on upgrading your browser is available from http://www.Browsers.com. Newer browsers include more accessibility and usability features. These upgrades are free.

Customise your browser
You can control how a web browser displays information. This includes changing the body text font type and size, foreground and background colours, and using keyboard shortcuts. For more information on how to customise your Internet Explorer browser look up 'Internet options' in the Help index in Internet Explorer's Help menu. If you are on another browser look up something similar in the Help index.

Adaptive technologies
A range of adaptive technologies can also be utilised to enhance your access to information on this site. These include equipment which is purpose-built or modified to help people with disabilities to access the web.